Effective date: 31 August 2026
Last updated: 31 August 2026
1. About This Privacy Policy
This Privacy Policy explains how Guangzhou Yashwei Audio Co., Ltd. ("YASHWEI", "we", "us" or "our") collects, uses, stores and protects personal information when you:
- visit or (the "Website");
- submit an enquiry through the Website;
- contact us by email or continue a business discussion arising from a Website enquiry; or
- otherwise interact with the Website in a way covered by this Policy.
YASHWEI is a professional audio products and solutions provider based in Guangzhou, Guangdong, People's Republic of China. For questions about this Policy or our handling of personal information, contact sales@yashwei.com.
2. Personal Information We Collect
2.1 Information You Provide
When you submit an enquiry or communicate with us, we may collect:
- your name and business email address;
- company or organisation name;
- country or region;
- telephone or WhatsApp number;
- enquiry type;
- products, applications or projects connected with your enquiry;
- your message, project requirements and other information you choose to provide;
- the page from which the enquiry was submitted and campaign-source information contained in the link, such as UTM source, medium or campaign parameters; and
- later correspondence, quotation requests and project or business information exchanged with us.
Please do not submit government identification numbers, payment-card data, account passwords, health information, biometric data or other sensitive personal information through the public enquiry form. If a legitimate business process later requires additional information, we will arrange an appropriate method separately.
2.2 Technical and Security Information
When the Website is accessed, our hosting platform, web server and security systems may automatically record limited technical information, including:
- Internet Protocol (IP) address;
- date and time of access;
- requested URL and referring page;
- browser, device and user-agent information;
- HTTP method and response status; and
- security, diagnostic and error information.
We use this information to operate, secure and troubleshoot the Website, prevent abuse and maintain appropriate records of security events.
2.3 Cookies and Similar Technologies
The Website may use strictly necessary cookies or similar mechanisms for security, request validation, session continuity and authorised CMS login. These are not used for behavioural advertising.
As of the effective date of this Policy, the public Website does not intentionally use advertising cookies, behavioural profiling, Google Analytics or third-party marketing pixels. If this changes, we will update this Policy and implement any notice or consent mechanism required by applicable law before using those technologies.
3. Why We Use Personal Information
We use personal information only where reasonably necessary for the following purposes:
- to receive, review and respond to enquiries;
- to understand product, system, OEM/ODM, distribution, technical-support or project requirements;
- to prepare requested information, quotations or proposed solutions;
- to communicate about a potential or existing business relationship;
- to maintain business correspondence and follow-up records;
- to operate, secure, diagnose and improve the Website;
- to prevent spam, fraud, misuse and security incidents;
- to comply with legal, regulatory, accounting or record-keeping obligations; and
- to establish, exercise or defend legal claims.
Depending on the circumstances and the law that applies, our legal basis may be your consent, taking steps at your request before entering into a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in responding to genuine B2B enquiries and protecting our Website and business.
We will not use an enquiry for unrelated bulk marketing unless we have an appropriate lawful basis and provide any required choice. You may object to or opt out of direct marketing at any time by emailing sales@yashwei.com.
4. Information Needed to Submit an Enquiry
The enquiry form identifies the fields required to process a request. You do not have to provide personal information, but without the required name, contact details, enquiry information and privacy acknowledgement, we may be unable to receive or respond to the enquiry through the Website.
5. How We Share Personal Information
We may disclose personal information only as reasonably necessary to:
- authorised YASHWEI sales, technical, management, support or administrative personnel;
- cloud-hosting, information-technology, cybersecurity, backup or communications service providers acting for us under appropriate obligations;
- professional advisers such as accountants, auditors, insurers or legal advisers;
- a buyer, successor or relevant adviser in a genuine corporate restructuring, merger or sale, subject to appropriate confidentiality and legal requirements; or
- courts, regulators, law-enforcement bodies or other authorities where disclosure is required or permitted by law, or is necessary to protect rights, safety and security.
We do not sell or rent personal information. We do not share personal information for cross-context behavioural advertising or targeted advertising.
6. International Processing and Data Location
The Website and its production database are hosted in Singapore. Personal information submitted through the Website may be stored and processed there and may be accessed by authorised YASHWEI personnel in the People's Republic of China for the purposes described in this Policy.
This means that personal information may be processed outside the country or region where you are located. Data-protection laws in those locations may differ from those in your location. Where applicable law requires a specific transfer mechanism, contractual protection, notice or consent, we will take the measures reasonably required for the relevant transfer.
By selecting the privacy acknowledgement on the enquiry form and submitting your information, you acknowledge the locations and processing described above and, where consent is the applicable legal basis, consent to that processing and transfer. You may contact sales@yashwei.com for further information about the safeguards relevant to your information.
7. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, security and dispute-resolution requirements.
Our normal retention approach is:
- an enquiry that does not lead to an active transaction or project is retained for no longer than 24 months after the last substantive contact;
- information connected with a customer relationship, quotation, order, project, warranty, dispute or legal obligation may be retained for the duration of that matter and any applicable statutory or limitation period;
- routine server and security logs are normally retained for no longer than 180 days, unless they are needed for an active security incident, investigation, dispute or legal obligation; and
- information in protected backups is retained until overwritten or deleted under the applicable backup cycle.
When information is no longer required, we will take reasonable steps to delete it, anonymise it or restrict its use as required by applicable law.
8. Security
We use reasonable technical and organisational safeguards appropriate to the nature of the information we process. These include HTTPS encryption in transit, network and host firewalls, access controls, least-privilege service permissions, security logging, protected administrative access and backup procedures.
No Internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending confidential or sensitive information through the public enquiry form. If you believe information you provided has been affected by a security incident, contact us promptly at sales@yashwei.com.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- ask whether we process personal information about you;
- request access to or a copy of that information;
- request correction of inaccurate or incomplete information;
- request deletion of information that is no longer required;
- withdraw consent where processing is based on consent;
- object to or request restriction of certain processing;
- request portability where applicable;
- opt out of direct marketing; and
- complain to the competent data-protection or privacy authority in your jurisdiction.
To make a request, email sales@yashwei.com and state that the request concerns privacy. We may need to verify your identity and clarify the information involved before acting. We will respond within the period required by applicable law. Some rights are subject to lawful exceptions, including obligations to retain records and the establishment, exercise or defence of legal claims.
You may object at any time to the use of your personal information for direct marketing.
10. Children
The Website is intended for business and professional users and is not directed to children. We do not knowingly solicit personal information from anyone under 18 through the enquiry form. If you believe a child has provided personal information to us, contact sales@yashwei.com so that we can review and, where appropriate, delete it.
11. Third-Party Websites
The Website may link to third-party websites or resources. Their privacy practices are controlled by their respective operators, not YASHWEI. You should review their privacy notices before providing personal information to them.
12. Changes to This Policy
We may update this Policy when our Website, business processes or legal obligations change. The revised version will be posted on this page with a new "Last updated" date. If a change materially affects how we use information already collected, we will provide any additional notice or seek any consent required by applicable law.
13. Contact Us
Guangzhou Yashwei Audio Co., Ltd.
Guangzhou, Guangdong, People's Republic of China
Email: sales@yashwei.com
Website: https://www.yashwei.com